J & C Plumbing, Heating & Home Improvement

Steve Iafrate demonstrates strong technical expertise and generally fair pricing, with multiple reviews praising his responsiveness and skill level. However, professionalism is significantly undermined by one detailed 2015 review documenting poor workmanship, material substitution without consent, and hostile customer service (hanging up on a client). Three positive reviews (2023, 2019, 2016) high... Read more

Steve Iafrate demonstrates strong technical expertise and generally fair pricing, with multiple reviews praising his responsiveness and skill level. However, professionalism is significantly undermined by one detailed 2015 review documenting poor workmanship, material substitution without consent, and hostile customer service (hanging up on a client). Three positive reviews (2023, 2019, 2016) highlight punctuality, diligence, and fair pricing, but the severity of the negative experience—involving contract violations and abusive behavior—creates substantial concern about consistency and reliability. The 8-year gap between the negative review and most recent positive review leaves uncertainty about whether behavior has improved. Read less