Father & Son Affordable Sewer & Drain

The reviews highlight several key themes that create a nuanced picture of the company's service:Quality of Work: Positive feedback often centers around specific employees, notably Omi, who is praised for his thoroughness, attention to detail, and overall professionalism. Customers appreciate the job well done, especially when it comes to installation and troubleshooting plumbing issues.Timeliness ... Read more

The reviews highlight several key themes that create a nuanced picture of the company's service:Quality of Work: Positive feedback often centers around specific employees, notably Omi, who is praised for his thoroughness, attention to detail, and overall professionalism. Customers appreciate the job well done, especially when it comes to installation and troubleshooting plumbing issues.Timeliness and Communication: A significant portion of the feedback reveals frustrations about punctuality and communication. Several customers reported waiting extended periods for service, with some appointments disregarded entirely. The lack of timely updates regarding delays was particularly infuriating, suggesting that the company struggles with reliability in this area.Customer Service: The experiences with the management, particularly Tony, were mixed. While some customers describe him as thoughtful and caring, others report negative interactions where they felt dismissed or undervalued. This has resulted in some long-time customers vowing to take their business elsewhere due to poor handling of service issues.Service Effectiveness: While some reviews commend the company's quick response to urgent plumbing issues, others raised alarms about the effectiveness of the fixes. In one instance, a customer detailed an unresolved issue that recurred shortly after service, leading them to feel that the problem was inadequately addressed the first time.Loyalty and Trust: There appears to be a struggling relationship with long-term customers. Despite having a loyal customer base, the breakdowns in service quality and communication have led several loyal customers to consider switching to other plumbing services, indicating that trust has been compromised. In summary, Father & Son Affordable Sewer & Drain has the potential to deliver satisfactory plumbing services, as evidenced by positive testimonials. However, persistent issues with timeliness, communication, and customer handling have resulted in a significant disconnect that the company needs to address to improve overall customer satisfaction and loyalty. Read less