A.J. Perri

AJ Perri presents a deeply polarized review profile. Individual technicians are frequently praised for professionalism, friendliness, punctuality, and clear communication, which keeps the professionalism score from collapsing entirely. However, pricing is the single most damaging dimension: an overwhelming volume of reviews across many years describe quotes that are two to five times competitor ra... Read more

AJ Perri presents a deeply polarized review profile. Individual technicians are frequently praised for professionalism, friendliness, punctuality, and clear communication, which keeps the professionalism score from collapsing entirely. However, pricing is the single most damaging dimension: an overwhelming volume of reviews across many years describe quotes that are two to five times competitor rates, pressure-sales tactics, bait-and-switch behavior, and charges for unnecessary work — including multiple accounts corroborated by second opinions and a documented NJ state settlement. Project completion is severely undermined by a persistent pattern of missed appointments, no-shows without notification, warranty work left unfinished for weeks or months, and jobs that required multiple return visits to resolve or were never resolved at all. Experience scores moderately because many individual technicians are described as skilled and knowledgeable, but this is offset by numerous accounts of misdiagnosis, faulty installations (gas leaks, failed inspections, wrong-sized units), and technicians who appeared to prioritize upselling over accurate diagnosis. Read less