A.J. Perri

The reviews for A.J. Perri are overwhelmingly negative, revealing a pattern of dissatisfaction among customers. Through an examination of the shared feedback, several key themes and issues emerge:Pricing Concerns: Numerous customers highlight examples of inflated pricing for services. Several reviews note quotes significantly higher than competitors for similar work. Instances of being quoted thou... Read more

The reviews for A.J. Perri are overwhelmingly negative, revealing a pattern of dissatisfaction among customers. Through an examination of the shared feedback, several key themes and issues emerge:Pricing Concerns: Numerous customers highlight examples of inflated pricing for services. Several reviews note quotes significantly higher than competitors for similar work. Instances of being quoted thousands of dollars for repairs or replacements that were later found to be unnecessary have left customers feeling deceived. This sentiment is evidenced by customers obtaining second opinions, which often resulted in much lower estimates for the same work.Customer Service Shortcomings: A frequent complaint revolves around poor customer service, characterized by missed appointments, unreturned calls, and a lack of effective communication. Many customers report waiting for hours for technicians who either fail to arrive or do not provide the expected service. When issues are raised, the follow-up response from A.J. Perri seems lacking, further exacerbating customer frustration.Quality of Work: There are numerous instances where the quality of work performed has been called into question. Customers detail experiences with unreliable diagnoses and repairs, indicating that technicians often misdiagnosed problems or failed to fix the issues effectively. Some have reported having to call in other companies to rectify the work done by A.J. Perri.Ethics and Trust: The prevailing sentiment expresses a clear lack of trust toward A.J. Perri, with multiple reviews explicitly stating that the company engages in unethical practices. Terms such as "scam," "rip-off," and "dishonest" recur throughout the reviews, underscoring a widespread belief that the company prioritizes profit over honest service.Refund Issues: Customers have reported difficulties receiving refunds for services that were either not rendered satisfactorily or in cases where clients felt they were overcharged. The frustration is compounded by the lack of responsiveness from the company's quality assurance team.Negative Comparison with Competitors: Customers frequently mention finding more reasonable or effective solutions from alternative service providers. The overwhelming sentiment encourages potential customers to seek other contractors for their HVAC and plumbing needs, reinforcing a negative perception of A.J. Perri's market position. Overall, A.J. Perri is facing severe backlash regarding its business practices and service delivery. The reviews collectively portray a company in need of significant improvement across various operational facets, particularly in fostering customer trust and satisfaction. For individuals considering A.J. Perri for HVAC or plumbing services, the reviews strongly advise seeking alternatives among more reputable companies. Read less