ACCU-ROOTER Plumbing Heating & Drain Cleaning

Accu-Rooter earns solid marks across all four dimensions, driven by a large volume of positive reviews praising punctuality, responsiveness, friendly technicians, and successful resolution of difficult clogs that other plumbers could not fix. However, a meaningful cluster of negative reviews — spanning multiple years — consistently cite incomplete or substandard work, failure to clean up after... Read more

Accu-Rooter earns solid marks across all four dimensions, driven by a large volume of positive reviews praising punctuality, responsiveness, friendly technicians, and successful resolution of difficult clogs that other plumbers could not fix. However, a meaningful cluster of negative reviews — spanning multiple years — consistently cite incomplete or substandard work, failure to clean up after jobs, rude technicians, and pricing disputes including bait-and-switch allegations, which meaningfully suppress scores across all dimensions. The project completion score reflects both strong follow-through in most cases (including a noted guarantee honored at no charge) and serious failures in others, including a boiler installation condemned by three subsequent plumbers as not passing inspection. Pricing scores are tempered by multiple independent complaints of overcharging and price changes after job completion. The experience dimension benefits from numerous accounts of technicians solving problems others could not, but is pulled down by documented cases of poor workmanship and unresolved callbacks. Read less