ACCU-ROOTER Plumbing Heating & Drain Cleaning

The reviews collectively present a positive image of ACCU-ROOTER, with a significant number praising the responsiveness and reliability of the service. Customers frequently mention the quick arrival times, with several reviews noting that technicians were able to come out within hours of the initial call. The professionalism of the staff, particularly their ability to diagnose and fix plumbing iss... Read more

The reviews collectively present a positive image of ACCU-ROOTER, with a significant number praising the responsiveness and reliability of the service. Customers frequently mention the quick arrival times, with several reviews noting that technicians were able to come out within hours of the initial call. The professionalism of the staff, particularly their ability to diagnose and fix plumbing issues effectively, has garnered appreciation, with specific mentions of technicians like Tim and Stan who were described as knowledgeable and friendly. Customers have also highlighted the fair pricing structure of the company as a major positive, often comparing it favorably against competitors. The guarantee on the work done and the willingness of the technicians to educate customers on preventive measures are also common themes in the reviews, underscoring a commitment to customer service and satisfaction. However, the negative reviews introduce a stark contrast to the predominantly positive feedback. Several critical experiences mentioned issues such as unprofessional behavior from certain technicians, lack of cleanup after job completion, and poor follow-up on unresolved issues. This suggests that while ACCU-ROOTER has many satisfied customers, there are instances of service inconsistency that could deter potential clients. In summary, while ACCU-ROOTER has established a strong reputation for timely, reliable, and reasonably priced plumbing services, attention to customer service throughout all interactions is essential to maintain and improve overall customer satisfaction. The company may benefit from addressing the highlighted concerns to mitigate negative experiences and continue to build on their positive reputation. Read less