18th Ave Plumbing Heating and Cooling

The reviews capture a dichotomy in the customer experience with 18th Ave Plumbing Heating and Cooling. On one hand, a customer appreciates the company's availability, particularly during the winter season, noting their 24-hour service. The review specifically praising the furnace installation suggests that at least some employees demonstrate a high level of professionalism and efficiency, which po... Read more

The reviews capture a dichotomy in the customer experience with 18th Ave Plumbing Heating and Cooling. On one hand, a customer appreciates the company's availability, particularly during the winter season, noting their 24-hour service. The review specifically praising the furnace installation suggests that at least some employees demonstrate a high level of professionalism and efficiency, which positively influences customer trust and perceived value despite the higher pricing. Conversely, negative reviews are pronounced and indicate significant frustration with the company's reliability. Customers have reported being charged multiple times for the same issues without resolution and highlighted an unprofessional approach characterized by frequent cancellations. This not only affects the company's reputation but also raises concerns regarding their overall customer service competency. Overall, while 18th Ave Plumbing Heating and Cooling has strengths, particularly in emergency situations and installation quality, the inconsistencies in service delivery, especially concerning follow-up and reliability, have resulted in critical feedback. Resolving these operational shortcomings could markedly improve customer satisfaction and loyalty. Read less