Roan & King Plumbing & Heating

Roan & King has a strong base of loyal, long-term customers who consistently praise their punctuality, polite demeanor, and fair pricing across many reviews spanning over a decade. The professionalism score is tempered by a notable communication failure (a customer whose call was never returned and whose name could not be taken down), an unresolved ductless AC installation that dragged on for year... Read more

Roan & King has a strong base of loyal, long-term customers who consistently praise their punctuality, polite demeanor, and fair pricing across many reviews spanning over a decade. The professionalism score is tempered by a notable communication failure (a customer whose call was never returned and whose name could not be taken down), an unresolved ductless AC installation that dragged on for years with the owner becoming unresponsive, and a misdiagnosis case where the team denied responsibility and charged full price despite their error costing the customer $1,800. Project completion is the most penalized dimension: the ductless AC job was never fully resolved, the water heater installation failed a code inspection due to a missing expansion tank, and the water heater leak repair failed to identify the root cause requiring a second visit and replacement — all representing meaningful failures to deliver complete, correct work. Experience scores are buoyed by many reviews citing skilled diagnostics and honest assessments, but are pulled down by the misdiagnosis, the code violation, and the failed AC troubleshooting. Pricing is generally a strength, with many reviewers explicitly noting fair, transparent, and sometimes below-estimate billing, though the $180 repair charge on a unit that immediately needed full replacement is a legitimate concern. Read less