Roan & King Plumbing & Heating

Feedback for Roan & King Plumbing & Heating reveals a strong trend of customer loyalty, with many mentioning long-term relationships with the company. Customers commonly appreciate the following:Professionalism and Punctuality: A significant number of reviews commend the team for arriving on time, being courteous, and maintaining a professional demeanor throughout their service. Several customers ... Read more

Feedback for Roan & King Plumbing & Heating reveals a strong trend of customer loyalty, with many mentioning long-term relationships with the company. Customers commonly appreciate the following:Professionalism and Punctuality: A significant number of reviews commend the team for arriving on time, being courteous, and maintaining a professional demeanor throughout their service. Several customers noted that the workers were not only prompt but often early, allowing for minimal disruption to their day.Expertise and Problem Solving: Many reviews highlight the technical skill and knowledge of the employees, who were able to quickly diagnose and efficiently fix various plumbing issues. Customers feel confident in the advice and strategies provided by the technicians, often expressing gratitude for the straightforward explanations and options offered.Fair and Transparent Pricing: Numerous reviewers remarked on the reasonable prices and transparency in estimates, with many stating that they charged less than other companies for similar services. Customers often appreciated not being subjected to surprise pricing or unnecessary upselling, indicating a common expectation of integrity in the billing process. However, contrasting sentiments surfaced in certain reviews:Communication Issues: Some customers experienced frustrations related to the timeliness and clarity of communication, especially regarding appointment confirmations and follow-ups. One review specifically mentioned a lack of accountability following a misdiagnosis, where the customer felt they were inadequately compensated for expenses incurred due to the plumbing service's errors.Service Inconsistency: While most feedback was positive, there were a few instances where customers were dissatisfied with the outcome of repairs. Some reviews indicated issues that required multiple visits to resolve effectively. Customers noted that although the staff generally performed well, certain jobs were mishandled, leading to dissatisfaction. In conclusion, Roan & King Plumbing & Heating is viewed favorably by most customers for their reliable service and fair pricing. However, addressing communication practices and ensuring the accuracy of diagnostics would likely enhance customer satisfaction and retention further. Read less