Rich

Rich's Plumbing Heating & Air Conditioning has received a mixed bag of reviews over the last month. While several customers praised the company's quick response time and professional technicians, others expressed dissatisfaction regarding high prices, perceived dishonesty, and poor customer service. Positive mentions were often tied to specific technicians, enhancing the sentiment towards individu... Read more

Rich's Plumbing Heating & Air Conditioning has received a mixed bag of reviews over the last month. While several customers praised the company's quick response time and professional technicians, others expressed dissatisfaction regarding high prices, perceived dishonesty, and poor customer service. Positive mentions were often tied to specific technicians, enhancing the sentiment towards individual service quality but contrasting sharply with complaints about miscommunication and lack of accountability at the management level. The company appears to have a divide between excellent service from some employees and significant operational flaws resulting in customer frustration. ### Detailed Sentiment Analysis: Many reviews highlight exceptional technicians, like Tony and Carmine, who demonstrated professionalism, knowledge, and courtesy. Customers appreciated the promptness of the service, particularly in urgent situations such as plumbing leaks and HVAC issues. Technicians were often described as friendly and educational, helping to build a positive rapport with clients. However, the narrative quickly turns negative, particularly centered around issues of pricing and transparency. Several clients reported feeling overcharged, with some noting significant price discrepancies between estimates from Rich Read less