Primary Water & Sewer

Primary Water and Sewer receives overwhelmingly negative reviews across nearly every dimension analyzed. Professionalism is critically poor, with repeated accounts of no-shows, missed appointments without notice, unreturned calls, rude staff, bounced paychecks to employees, and an allegation that the owner is operating without a valid plumbing license. Project completion is equally alarming, with ... Read more

Primary Water and Sewer receives overwhelmingly negative reviews across nearly every dimension analyzed. Professionalism is critically poor, with repeated accounts of no-shows, missed appointments without notice, unreturned calls, rude staff, bounced paychecks to employees, and an allegation that the owner is operating without a valid plumbing license. Project completion is equally alarming, with multiple reviewers describing abandoned jobs, unfinished restoration work, repeated failed callbacks, and a sewage line left backing up into a basement for weeks. Experience scores are low as well, with documented instances of a PVC pipe bursting ten days after installation, a repaired leak failing the same night it rained, and a sewer issue requiring nine snake attempts before a broken line was discovered. Pricing received limited negative mentions including an unexplained $50 charge for a no-service visit and a disputed quote that dropped significantly when challenged, suggesting inconsistent and potentially deceptive pricing practices. The single positive review, which describes a good experience across multiple visits, stands in stark contrast to the overwhelming pattern of failure across all other 14 reviews. Read less