Pete

Many reviews highlight the reliability and punctuality of Pete's Plumbing, with customers appreciating on-time arrivals and prompt responses to both emergency and scheduled calls. Frequent mentions of how friendly and professional the technicians are also point to a strong customer service culture within the company. Customers like Ron and Julio receive particular recognition for their skilled wor... Read more

Many reviews highlight the reliability and punctuality of Pete's Plumbing, with customers appreciating on-time arrivals and prompt responses to both emergency and scheduled calls. Frequent mentions of how friendly and professional the technicians are also point to a strong customer service culture within the company. Customers like Ron and Julio receive particular recognition for their skilled workmanship and personable interactions. On the other hand, negative sentiments emerge regarding issues such as poor communication and inadequate follow-up. Some customers voiced their frustration over not receiving timely estimates or responses after initial calls. Specific reviews described experiences where technicians left without adequately resolving issues or failed to communicate effectively regarding repairs and costs, leading to dissatisfaction. Billing practices also drew criticism; several customers reported feeling overcharged or misled about service costs. There are mentions of estimates not aligning with final invoices, particularly regarding additional parts or the time taken for jobs. Customers expressed disappointment at being charged diagnostic fees that were not clearly communicated upfront. Additionally, while positive experiences dominate, some reviews detail encounters with unprofessional behavior from specific technicians, leading to a feeling of inconsistency in service quality. The experiences of some long-time customers have reportedly deteriorated over time, prompting them to consider switching to other plumbing services. In summary, while Pete's Plumbing maintains a solid reputation for quality work and customer care among many clients, the company faces challenges related to communication, billing transparency, and technician professionalism that need addressing to ensure customer satisfaction across the board. Read less