Owen S Dunigan

Positive Experiences: A number of reviews commend specific employees, like Ryan, for their knowledge, friendliness, and reliability. Customers who had installation work done for water heaters or boilers often noted that the job was executed professionally and at reasonable prices, leading them to recommend the company to others. Long-time customers also frequently mentioned a strong history of pos... Read more

Positive Experiences: A number of reviews commend specific employees, like Ryan, for their knowledge, friendliness, and reliability. Customers who had installation work done for water heaters or boilers often noted that the job was executed professionally and at reasonable prices, leading them to recommend the company to others. Long-time customers also frequently mentioned a strong history of positive interactions with the plumbing team, with emphasis on cleanliness and thoroughness.Negative Experiences: A recurring theme in the negative reviews centers around poor communication and responsiveness from the office staff. Customers expressed disappointment over not receiving callback assurances and highlighted that even scheduled appointments were missed without notification. Instances of rudeness from office personnel exacerbated the dissatisfaction, leading some customers to swear off future dealings with the company.Emergency Situations: In times of emergency, Dunigan appears to struggle with timely responses, which has led several customers to seek out alternative plumbing services. The importance of rapid response during urgent situations was a significant theme in the negative reviews, and it appears that the company's handling of such situations is inconsistent.Mixed Communication: Despite the good reviews regarding service delivery, the gap in communication from the office was evident across multiple reviews. There was also mention of the lack of an answering machine, suggesting that customers may feel disconnected or ignored when trying to reach out after hours. In conclusion, Owen S Dunigan experiences a mix of loyalty and frustration among its clients. While many are happy with the plumbing work performed, the company must address its communication strategies and improve customer service responsiveness to turn negative impressions into positive ones. Read less