Mattco Plumbing & Heating

The reviews indicate that Mattco Plumbing & Heating has a strong core of satisfied customers who appreciate the skilled work and professionalism of Matt and his assistant. Many remarks highlight their efficiency and attention to detail in cleaning up after jobs, which points to a commitment to customer satisfaction during service delivery. Testimonials praising the reasonable pricing compared to c... Read more

The reviews indicate that Mattco Plumbing & Heating has a strong core of satisfied customers who appreciate the skilled work and professionalism of Matt and his assistant. Many remarks highlight their efficiency and attention to detail in cleaning up after jobs, which points to a commitment to customer satisfaction during service delivery. Testimonials praising the reasonable pricing compared to competitors suggest a competitive edge in terms of affordability. However, a significant undercurrent of dissatisfaction is evident in several reviews. Customers have expressed disappointment with communication breakdowns, specifically regarding unreturned calls and missed appointments. This aspect significantly impacted some customers' overall experiences and led to a tarnished perception of the company. Moreover, instances of rude interactions with office staff have also surfaced, indicating potential issues in customer service that need addressing. Another point of concern involves pricing disputes. While some reviewers feel the pricing is fair and consistent, others argue that they were overcharged compared to industry standards. The absence of upfront pricing transparency seems to be a common issue, leading some clients to feel misinformed or dissatisfied. In summary, while Mattco Plumbing & Heating demonstrates strong performance in service delivery that earns them loyal customers, the inconsistent communication practices and mixed experiences regarding service costs could hinder their reputation. Focusing on improving customer service and ensuring better communications may enhance their overall customer satisfaction and mitigate the negative sentiments expressed in the reviews. Read less