Mandell Plumbing & Heating

The reviews fall into two distinct categories: overwhelmingly positive and significantly negative. Positive sentiments:Reliability and Professionalism: Numerous reviewers commend Mandell Plumbing for their reliable and professional service. Customers frequently mentioned specific employees, such as Ryan and Rob, who they deemed highly efficient, courteous, and knowledgeable.Quality of Work: Many... Read more

The reviews fall into two distinct categories: overwhelmingly positive and significantly negative. Positive sentiments:Reliability and Professionalism: Numerous reviewers commend Mandell Plumbing for their reliable and professional service. Customers frequently mentioned specific employees, such as Ryan and Rob, who they deemed highly efficient, courteous, and knowledgeable.Quality of Work: Many clients expressed satisfaction with the quality of workmanship, noting clean job sites and thorough service. Positive mentions of quick response times, especially in emergencies, were also common. Negative sentiments:Perceived Overcharging: A significant number of reviews included complaints about high prices and unexpected costs. Customers frequently felt that they were charged excessively for services that appeared straightforward or simple. For instance, a review pointed out that a simple switch was charged at a premium price, leading to feelings of being ripped off.Customer Service Issues: Several instances of poor customer service were highlighted, particularly regarding communication and responsiveness. Some customers reported feeling dismissed or rudely treated when they raised concerns about pricing or service quality. Notably, instances where office staff, specifically the owner, responded rudely during complaints were mentioned, indicating a potential need for improved customer interaction training.Inexperience of Staff: Reviews reflecting on the level of expertise among some employees revealed concerns that inexperienced staff were sometimes sent to handle complex tasks, leading to delays and subpar service experiences. Overall, while Mandell Plumbing & Heating is praised for specific employees and a consistently good quality of work, there are glaring issues with pricing practices and customer service that need to be addressed to improve overall customer satisfaction and retain trust, especially from first-time or less experienced clients. Read less