Macaulay Sewer Service Inc

Overall, the sentiment surrounding Macaulay Sewer Service Inc is overwhelmingly positive. Customers frequently remark on the promptness of service, often mentioning that George arrives quickly after their initial call, sometimes within just an hour. Reviewers appreciate this reliability, particularly during emergencies, and these experiences contribute to a strong recommendation of the service. ... Read more

Overall, the sentiment surrounding Macaulay Sewer Service Inc is overwhelmingly positive. Customers frequently remark on the promptness of service, often mentioning that George arrives quickly after their initial call, sometimes within just an hour. Reviewers appreciate this reliability, particularly during emergencies, and these experiences contribute to a strong recommendation of the service. Many reviews underscore the professionalism and competence of both George and his team. Clients comment on their thoroughness in addressing clogging issues, which often involve complex problems that require multiple visits to resolve completely. Despite the potential for disruption, users generally express satisfaction regarding the manner in which repairs are tackled. The diverse experiences shared relate common themes of effective communication and clean execution of work, frequently noting that the area is left cleaner than it was prior to service. Though most reviewers convey a sense of fair pricing, there are several mentions of warranties offered on services, adding another layer of trust and reassurance for prospective customers concerned about the longevity of the work done. Clients describe George as approachable, honest, and friendly, which enhances the overall customer service experience. On the flip side, the singular negative review paints a stark contrast to the overwhelmingly positive sentiments, shedding light on a particularly unpleasant interaction. This review suggests dissatisfaction with the service provided, mentioning unsatisfactory cleanup and a perceived lack of urgency in a follow-up situation. It also points out a problem with customer service communication, where the reviewer felt dismissed when expressing concerns about the severity of the issue. Despite this isolated negative feedback, the general consensus from reviews highlights Macaulay Sewer Service Inc as a service-oriented and reliable plumbing business that takes customer satisfaction seriously. Read less