King George Plumbing Heating Cooling Electric

Pricing and Value Concerns: A common thread throughout the reviews is the sentiment that King George Plumbing overcharges for their services. Numerous customers reported being quoted prices significantly higher than competitors for similar work, leading to feelings of being scammed. Specific instances of quoted prices, such as $7,800 for an AC unit or $671 for a disposal unit that was available fo... Read more

Pricing and Value Concerns: A common thread throughout the reviews is the sentiment that King George Plumbing overcharges for their services. Numerous customers reported being quoted prices significantly higher than competitors for similar work, leading to feelings of being scammed. Specific instances of quoted prices, such as $7,800 for an AC unit or $671 for a disposal unit that was available for much less, highlight perceptions of dishonest pricing practices.Service Quality and Technician Performance: The quality of service rendered varied widely, with reports of both positive experiences and significant dissatisfaction. Customers who encountered negative experiences cited technicians who made errors, were unprofessional, or suggested unnecessary repairs. For instance, some customers indicated that technicians had trouble diagnosing issues or attempted to upsell services without justifiable cause.Customer Service Experiences: A notable number of reviews point to disappointing customer service interactions. Customers expressed frustration over unresponsive communication, deceptive practices, and inadequate resolution of their complaints. Instances of promised callbacks that never occurred and billing discrepancies added to negative experiences. In contrast, some customers did report favorable interactions, particularly in emergency situations, highlighting inconsistencies in service experiences.Upselling Tactics: Many reviews indicate that the company employs upselling tactics, where technicians look for additional issues and recommend unnecessary work. Customers felt that this approach is designed more for maximizing company profits than extending genuine service.Emergency Service Responses: A few positive reviews noted the company's ability to respond quickly in emergency situations, showcasing effective and prompt service. These experiences created a stark contrast to the negative perceptions of routine service calls where individuals felt taken advantage of.Mixed Recommendations: While a segment of customers expressed satisfaction with the service, the overwhelming sentiment of dissatisfaction leads to a general recommendation to avoid King George Plumbing. Many reviewers suggested seeking alternative plumbing services that offer greater transparency, competitive pricing, and reliable customer service. In conclusion, King George Plumbing Heating Cooling Electric appears to struggle with a significant divide in customer satisfaction, reflecting issues primarily centered around pricing, service quality, upselling strategies, and customer communication. Read less