Karlo Brother

Positive Experiences: The positive feedback primarily comes from customers who describe their interactions with specific employees, such as Roberto, who provided valuable insights for first-time home buyers. The reviews highlight the friendliness and informative nature of the service, as well as reasonable initial pricing. However, these positive instances are outnumbered by negative experiences.N... Read more

Positive Experiences: The positive feedback primarily comes from customers who describe their interactions with specific employees, such as Roberto, who provided valuable insights for first-time home buyers. The reviews highlight the friendliness and informative nature of the service, as well as reasonable initial pricing. However, these positive instances are outnumbered by negative experiences.Negative Experiences: Many of the reviews center around complaints about unprofessionalism. Customers consistently report issues such as late arrivals, lack of follow-through, and inadequate communication, particularly in waiting for callbacks after assessments. One reviewer noted neglect in the follow-up process which led to extensive troubleshooting of their boiler by another company at a fraction of the cost.Perceived Overcharging: A recurring theme in the reviews is frustration over high prices for services rendered. Customers expressed feelings of being exploited, particularly in urgent situations, where they were charged exorbitant rates for troubleshooting and repairs that were concurrent or found to be overpriced compared to competitor quotes. Specific examples include a charge of $1,100 for a repair that others completed for half the price, as well as significant markups on simpler jobs.Quality of Work: The reliability of the work completed by Karlo Brothers is called into question, as one reviewer reported that leaks were either missed or went unrepaired, leading to additional costs when hiring another plumber. This raises concerns about the thoroughness and quality of the work provided.Trust Issues: There are accusations regarding the authenticity of positive reviews, suggesting that some may be fabricated by the company itself. This fuels skepticism among potential customers and contributes to a declining trust in the company's reputation. In conclusion, while there are a few positive reviews praising the service, the overwhelming sentiment is negative, focusing on high costs, unprofessionalism, incomplete work, and questions about the company Read less