Hanna

The reviews indicate a polarizing sentiment towards Hanna's Mechanical Contractors, with a sharp divide between highly positive experiences and deeply negative ones. Positive experiences generally revolve around the following points:Professionalism and Competency of Technicians: Many customers appreciated the professionalism, punctuality, and thoroughness of the technicians, with specific mentio... Read more

The reviews indicate a polarizing sentiment towards Hanna's Mechanical Contractors, with a sharp divide between highly positive experiences and deeply negative ones. Positive experiences generally revolve around the following points:Professionalism and Competency of Technicians: Many customers appreciated the professionalism, punctuality, and thoroughness of the technicians, with specific mentions of Mike, Mark, and Carlton praised for their friendly demeanor and skilled service.Honest Pricing: Several reviews commended Hanna's Mechanical for providing fair, honest quotes, particularly in comparison to larger companies that proposed expensive repairs unnecessarily.Timeliness in Emergency Situations: Some customers highlighted the company's ability to respond quickly to urgent requests, which was particularly appreciated during times of heating or plumbing emergencies. Conversely, negative sentiment predominantly stemmed from:Poor Customer Service and Communication: Numerous reviews pointed out significant issues with the receptionist, Barbara, who was perceived as rude and unhelpful. Many customers expressed frustration over her unwillingness to assist them with inquiries or follow-ups on repairs.Repeated Service Failures: Several customers reported ongoing problems with their HVAC systems even after multiple service calls from the company, leading to distrust regarding the repairs' quality.Delay in Order Fulfilment and Follow-ups: Many users noted delays in obtaining necessary parts for repairs, compounded by a lack of communication from the company regarding the status of these orders. This led to further dissatisfaction, especially during hot summer months when AC units were inoperable. In conclusion, while Hanna's Mechanical Contractors has managed to foster a loyal customer base through commendable technician service and prompt responses in emergencies, significant improvements are needed in staff communication and reliability to ensure consistent customer satisfaction and address the growing concerns highlighted in negative reviews. Read less