Gold Metal Plumbing Heating and Electric

The reviews present a clear trend of dissatisfaction among customers of Gold Metal Plumbing Heating and Electric. Key areas of concern include:Trustworthiness and Reputation: Multiple reviewers accused the company of employing aggressive and dishonest sales tactics. Customers felt pressured into purchasing expensive services without receiving adequate justification or alternatives, leading to a ge... Read more

The reviews present a clear trend of dissatisfaction among customers of Gold Metal Plumbing Heating and Electric. Key areas of concern include:Trustworthiness and Reputation: Multiple reviewers accused the company of employing aggressive and dishonest sales tactics. Customers felt pressured into purchasing expensive services without receiving adequate justification or alternatives, leading to a general lack of trust toward the company.Service Quality and Expertise: Reviews frequently mentioned ongoing issues with previously installed systems, specifically a malfunctioning heating system that prompted numerous service calls without resolution. This indicates a perceived lack of technical expertise among technicians, which further erodes customer trust.Price Discrepancies: Numerous customers reported shockingly high prices for relatively simple services, suggesting that the company's pricing is not competitive with others in the market. Complaints about exorbitant charges for minor repairs and installations were common, indicating potential overcharging and a lack of transparency in pricing.Customer Service Challenges: Reviews reflected poor customer service experiences, particularly when customers sought support for urgent repairs. Instances of rude behavior, dismissive attitudes, and lack of follow-up overshadowed positive encounters. This has contributed to a perception that the company prioritizes profit over customer satisfaction.Mixed Praise for Professionalism: Despite the overwhelming negative feedback, some reviews did acknowledge positive experiences, specifically noting punctuality, politeness, and professionalism from individual technicians. However, these positive accounts often felt overshadowed by the overall negative sentiment regarding service efficacy and pricing. In summary, while Gold Metal Plumbing Heating and Electric has managed to earn a few commendations for professionalism and service awareness, the prevailing sentiment is one of distrust, overpricing, and subpar service quality, discouraging potential customers from engaging with them. Read less