Fras-Air/General Service Experts

Fras-Air/Service Experts exhibits a deeply polarized performance profile. While individual technicians (Chad, Marico, Will Ward, Joe C., Frank) consistently receive praise for technical competence, friendliness, and thoroughness, systemic operational failures severely undermine overall trustworthiness. The company demonstrates chronic no-show and cancellation problems, poor communication, unrespon... Read more

Fras-Air/Service Experts exhibits a deeply polarized performance profile. While individual technicians (Chad, Marico, Will Ward, Joe C., Frank) consistently receive praise for technical competence, friendliness, and thoroughness, systemic operational failures severely undermine overall trustworthiness. The company demonstrates chronic no-show and cancellation problems, poor communication, unresponsiveness to callbacks, and aggressive upselling tactics. Pricing complaints are frequent and specific, with customers reporting markups of 100-200% above competitors for identical equipment. The most damaging pattern is repeated appointment failures without notification, affecting roughly 25% of reviews. Recent reviews (2024, 2023) show no improvement in these systemic issues. Read less