Casper Plumbing & Heating

Casper Plumbing & Heating earns strong scores across all four dimensions, driven by a large volume of detailed, specific reviews spanning over a decade. Professionalism is consistently praised — responsiveness, punctuality, friendliness, and communication appear in the vast majority of reviews — though a no-call/no-show incident (2019), a complaint about unprofessional technician remarks (2023... Read more

Casper Plumbing & Heating earns strong scores across all four dimensions, driven by a large volume of detailed, specific reviews spanning over a decade. Professionalism is consistently praised — responsiveness, punctuality, friendliness, and communication appear in the vast majority of reviews — though a no-call/no-show incident (2019), a complaint about unprofessional technician remarks (2023), and a billing/invoice dispute (2021) prevent a top-tier score. Pricing is rated favorably by many reviewers who explicitly compared Casper to competitors and found them cheaper or fair, though one reviewer noted difficulty obtaining itemized quotes and another was charged an unexpected assessment fee. Project completion is very strong, with numerous accounts of same-day or next-day service, jobs finished as promised, and callbacks honored at no charge — offset slightly by one abandoned quote (2021) and a historical complaint about incomplete work (missing shower trap, 2014). Experience scores well based on specific technical jobs described across a wide range of plumbing and heating work, with reviewers noting quality workmanship, thoroughness, and problem-solving ability. Read less