Brown’s Heating, Cooling & Plumbing

Brown's Heating, Cooling and Plumbing has a large and mostly positive review base spanning over a decade, with many long-term customers praising knowledgeable technicians and reliable service. However, a meaningful cluster of negative reviews — particularly from 2016 through 2022 — raises serious concerns about office staff rudeness, no-show appointments, and pricing transparency. Pricing is t... Read more

Brown's Heating, Cooling and Plumbing has a large and mostly positive review base spanning over a decade, with many long-term customers praising knowledgeable technicians and reliable service. However, a meaningful cluster of negative reviews — particularly from 2016 through 2022 — raises serious concerns about office staff rudeness, no-show appointments, and pricing transparency. Pricing is the weakest dimension, with multiple reviewers explicitly calling out charges they considered excessive or deceptive, including one reviewer who paid $349 for a repair that cost $149 elsewhere and another who was quoted $2,300 for a job completed by another plumber for $375. Project completion scores moderately well overall, but is dragged down by documented instances of abandoned work, failed callbacks, and a pattern of missed appointments without notice. Technician-level experience and workmanship are consistently praised across many reviews, representing the company's clearest strength. Read less