East Village Plumbers

The reviews indicate a strong discontent among customers of East Village Plumbers over the past month. Key themes emerge from the analysis of the feedback:Reliability Issues: Customers express frustration with the punctuality of service. One reviewer noted that after waiting for an appointment, they were contacted with an excuse about "car trouble," suggesting that last-minute scheduling conflicts... Read more

The reviews indicate a strong discontent among customers of East Village Plumbers over the past month. Key themes emerge from the analysis of the feedback:Reliability Issues: Customers express frustration with the punctuality of service. One reviewer noted that after waiting for an appointment, they were contacted with an excuse about "car trouble," suggesting that last-minute scheduling conflicts may indicate an overcommitment of resources.Poor Communication: There are notable complaints regarding the lack of communication from the service provider, particularly in instances where appointments were missed or rescheduled without prior notice. This lack of updates leads to additional inconvenience and further disappointment.High Costs and Low Value: Reviewers frequently mention feeling overcharged for the services provided. Prices cited (e.g., $275 to snake a toilet) are described as exorbitant given the results, which leave customers feeling dissatisfied, especially when the plumbing problems persist shortly after their visit.Professionalism: Customers stress unprofessional behavior from the plumbing staff, including blaming them for plumbing issues rather than taking responsibility for the services rendered. This has further led to a lack of confidence in the service quality, with customers reporting that they would not return to or recommend the company.Inadequate Problem Resolution: Several reviews highlight that the plumbers did not effectively diagnose or resolve the plumbing issues. Reports of shoddy work (e.g., claimed lengths of snaking being inaccurate) indicate a worrying trend of rushed or inattentive service. Overall, the combination of unfulfilled expectations, lack of professionalism, and perceived high prices has culminated in a critical view of East Village Plumbers, with customers indicating they would seek alternatives for their future plumbing needs. Read less