American Way Mechanical

The reviews reflect a strong contrast in sentiment regarding American Way Mechanical. Positive feedback often revolves around specific technicians, like Adam and Remmy, who are characterized as honest, knowledgeable, and professional. Customers report feeling valued when these technicians handle their issues and appreciate their willingness to explain the work being done without overcharging. On ... Read more

The reviews reflect a strong contrast in sentiment regarding American Way Mechanical. Positive feedback often revolves around specific technicians, like Adam and Remmy, who are characterized as honest, knowledgeable, and professional. Customers report feeling valued when these technicians handle their issues and appreciate their willingness to explain the work being done without overcharging. On the negative side, numerous customers express frustration with the company's practices, highlighting incidents of perceived dishonesty and inflated pricing. Reports of unsatisfactory service include technicians showing up late, performing shoddy work, and not honoring promises related to service credits. A recurring theme is the lack of adequate communication regarding costs and necessary repairs, leading to feelings of being taken advantage of. Specific complaints include: - Poor quality workmanship, with instances of tasks not being performed correctly or thoroughly. - Lack of follow-through on previously promised service credits, generating disappointment and distrust. - Experiences of rude or dismissive behavior from staff, including allegations of a lack of respect towards customers. - Confusion over estimates provided versus the final charges, leading to customer dissatisfaction regarding pricing transparency. Overall, while some customers benefit from positive interactions, a significant proportion are left feeling disillusioned and frustrated, prompting them to discourage others from using American Way Mechanical's services. The company appears to struggle with consistency in its service quality and customer relations. Read less