Chelsea Plumbing Heating and Cooling

Chelsea Plumbing Heating and Cooling receives a critically low WW Score of 18.2, driven by severe deficiencies across all dimensions. Three of four reviews describe catastrophic failures in professionalism (missed appointments, no-shows, unresponsiveness to callbacks), project completion (abandoned work, failure to return for scheduled repairs), and pricing (excessive labor charges with contradict... Read more

Chelsea Plumbing Heating and Cooling receives a critically low WW Score of 18.2, driven by severe deficiencies across all dimensions. Three of four reviews describe catastrophic failures in professionalism (missed appointments, no-shows, unresponsiveness to callbacks), project completion (abandoned work, failure to return for scheduled repairs), and pricing (excessive labor charges with contradictory explanations between plumber and office). The single 5-star review praising their work quality cannot offset the overwhelming pattern of documented failures. All reviews are from 2014–2016, limiting recency data, but the consistency of complaints across multiple independent reviewers suggests systemic operational problems rather than isolated incidents. Read less