MJ Muccia Plumbing and Heating

The reviews depict a stark contrast in customer experiences with Muccia Plumbing and Heating, showcasing both satisfaction and frustration.Positive Feedback: - Customers who had successful interactions praised the company for its prompt response times and professionalism. Many specific mentions of technicians like Mark, Kenny, and Mike highlight their efficiency and skill in resolving plumbing ... Read more

The reviews depict a stark contrast in customer experiences with Muccia Plumbing and Heating, showcasing both satisfaction and frustration.Positive Feedback: - Customers who had successful interactions praised the company for its prompt response times and professionalism. Many specific mentions of technicians like Mark, Kenny, and Mike highlight their efficiency and skill in resolving plumbing issues promptly. - Long-term customers expressed unwavering trust in the company's reliability, stating that Muccia Plumbing has consistently provided impeccable service over years of patronage. - The friendliness and helpfulness of office staff, particularly Kim and Debbie, were acknowledged positively, with many reviewers appreciative of their responsiveness during service calls.Negative Experiences: - A notable portion of the reviews indicate experiences filled with complaints about alleged overcharging and dissatisfaction with the work performed. Customers reported hefty charges for seemingly simple fixes, with some feeling misled by price discrepancies. - Several reviews highlighted a lack of accountability from the management. Customers described experiences where promised follow-ups or resolutions were neglected, leading to frustration and a sense of being scammed. - Issues with unprofessional behavior from staff, particularly from certain office personnel, were recurrent themes in negative feedback. Customers mentioned feeling patronized or disregarded when discussing their issues.Mixed Reviews: - Some reviews capture a blended sentiment, where initial interactions may have started positively Read less