Lanzo Plumbing & Sewer Contracting

The reviews for Lanzo Plumbing & Sewer Contracting reflect a stark division between positive and negative experiences, forming two main sentiment clusters: dissatisfaction and satisfaction.Dissatisfaction: - A recurring theme in negative reviews involves poor customer service, characterized by unprofessional behavior, lack of communication, and failure to show up for scheduled appointments. Man... Read more

The reviews for Lanzo Plumbing & Sewer Contracting reflect a stark division between positive and negative experiences, forming two main sentiment clusters: dissatisfaction and satisfaction.Dissatisfaction: - A recurring theme in negative reviews involves poor customer service, characterized by unprofessional behavior, lack of communication, and failure to show up for scheduled appointments. Many customers reported long wait times and a lack of follow-up after service requests, sometimes leading to further plumbing issues. - Numerous users were frustrated with the quality of workmanship, describing situations where plumbing problems weren't fully addressed, leading to subsequent damages, such as sewage backups or other plumbing failures. Complaints included sloppy job site management and unnecessary destruction of property (e.g., punctured pipes, unclean mess left behind). - There were strong concerns about perceived dishonesty, with some reviewers expressing that they felt they were being scammed or taken advantage of financially. Instances of being told a job would be covered under insurance, only to discover that was not the case, added to the negative sentiment. - A significant number of reviews mentioned rude staff, specifically customer service representatives who were dismissive or unhelpful when issues arose, further contributing to dissatisfaction.Satisfaction: - On the positive side, several users praised specific employees, noting that certain technicians provided excellent service. Reviews highlighted effective problem-solving, prompt and thorough responses, and a diligent work ethic, indicating that some staff members are capable of delivering high-quality service. - Customers who were pleased with their experience often mentioned the professionalism and expertise of individual technicians, which contrasts sharply with the overall negative perceptions of the company. The few positive reviews indicated satisfaction regarding the completion of specific jobs, especially when employees like John were involved. - Some users also noted that the pricing was reasonable compared to competitors, particularly for straightforward plumbing jobs, reflecting that while the company may have systemic issues, there are occasions where it performs satisfactorily. In conclusion, the customer sentiment toward Lanzo Plumbing & Sewer Contracting primarily skews negative, focusing on inconsistent service, poor communication, and unsatisfactory workmanship. However, there is a minority of customers who have found quality service from specific technicians, underscoring the need for better management and training to enhance overall customer experience. The existence of such a wide gap in customer satisfaction indicates an urgent need for the company to reassess its operational practices and customer relations to improve its reputation and service reliability. Read less