RR Plumbing Roto-Rooter

The majority of reviews for RR Plumbing Roto-Rooter indicate a significant distrust of the company's business practices. Customers frequently complain about unexpectedly high charges, sometimes well above market rates, with some claiming that they were manipulated into paying for unnecessary services. For example, several customers mentioned being quoted prices that were drastically inflated compa... Read more

The majority of reviews for RR Plumbing Roto-Rooter indicate a significant distrust of the company's business practices. Customers frequently complain about unexpectedly high charges, sometimes well above market rates, with some claiming that they were manipulated into paying for unnecessary services. For example, several customers mentioned being quoted prices that were drastically inflated compared to alternative plumbing services or previously encountered rates. This has led many to conclude that the company takes advantage of customers, particularly those in vulnerable situations or emergencies. Additionally, numerous customers expressed frustration about the quality of service and post-job customer care. There are reports of technicians damaging property during repairs without accountability or necessary follow-up to correct mistakes. Many customers conveyed dissatisfaction with the customer service experience, citing long wait times for responses, defensive attitudes from customer service representatives, and a lack of resolution to complaints. The term "scam" appeared frequently, reinforcing a sentiment of perceived dishonesty and exploitation. On a more positive note, a small number of reviews commend specific technicians for their professionalism and effective service. However, these positive experiences are sporadic and do not significantly alleviate the overall negative impression of the company. Many customers noted a general pattern of poor communication, delays in service, and a lack of transparency in pricing, leading to an overall recommendation against using Roto-Rooter. In summary, the overwhelming sentiment from the reviews is one of frustration, disbelief at pricing strategies, and a lack of faith in the integrity of the company's business practices. Customers are encouraged to seek alternative plumbing services based on these collective experiences. Read less