Rich’s Plumbing Heating and Air Conditioning

The review set paints a deeply concerning picture of this contractor across nearly every dimension. Professionalism is the most heavily evidenced dimension and is severely damaged: multiple reviews describe staff hanging up on customers, the owner cursing at a customer, a technician arriving without introduction or communication, and a 24/7 emergency service failing to respond for over 24 hours. P... Read more

The review set paints a deeply concerning picture of this contractor across nearly every dimension. Professionalism is the most heavily evidenced dimension and is severely damaged: multiple reviews describe staff hanging up on customers, the owner cursing at a customer, a technician arriving without introduction or communication, and a 24/7 emergency service failing to respond for over 24 hours. Pricing received mixed signals — one reviewer praised the price on a water heater installation, but another described a $470 discrepancy for identical work performed next door, and a third alleged hidden charges and cash-only demands. Project completion is also problematic, with at least two reviews explicitly describing unfinished or defective work, broken promises to return, and unexpected charges for callbacks. The two positive reviews (water heater installation and HVAC service) provide the only upward pressure on the score, but they are outnumbered and outweighed by detailed, specific negative accounts. Read less