Rich

Based on the gathered reviews, a challenging picture emerges regarding Rich's Plumbing Heating and Air Conditioning. The reviews indicate a mix of experiences, with a clear majority highlighting severe issues.Positive Feedback: A few reviews commend the technical skills and professionalism of specific employees, particularly praising timely and thorough service, while noting that pricing was compe... Read more

Based on the gathered reviews, a challenging picture emerges regarding Rich's Plumbing Heating and Air Conditioning. The reviews indicate a mix of experiences, with a clear majority highlighting severe issues.Positive Feedback: A few reviews commend the technical skills and professionalism of specific employees, particularly praising timely and thorough service, while noting that pricing was competitive compared to other local options. For instance, the positive remarks focus on the installation of a water heater which was carried out efficiently and left the customer satisfied.Negative Experiences: Contrary to positive experiences, numerous reviews detail significant frustrations. A recurring theme is unprofessional conduct from company representatives, including discourteous interactions and failure to communicate properly. Customers report feeling disrespected during their interactions, with accounts of employees hanging up on them or being dismissive of questions.Failure in Emergency Response: Several reviews outline a particular complaint about the company's advertised 24/7 service being misleading. Customers describe long wait times for emergency calls and a lack of follow-up communication, especially in urgent situations like air conditioning failures during extreme temperatures. One reviewer felt neglected when no technician arrived after repeated assurances, highlighting a breakdown in reliability.Discrepancies in Pricing and Estimates: Customers express dissatisfaction with price disparities and what they perceive as unfair practices in quoting jobs. One reviewer indicates stark differences in pricing between them and a neighbor for the same service, leading to perceptions of favoritism and unfair pricing strategies. The lack of transparency in communication around costs further contributes to customer dissatisfaction.Overall Reputation: Many reviewers plan to report their experiences to consumer advocacy organizations like the Better Business Bureau, indicating a widespread sentiment that customers feel their grievances are serious enough to warrant formal complaints. The repetition of calls for potential future customers to "stay away" from the company underscores a troubling trend that could impact the company's reputation if left unaddressed. In sum, while Rich Read less