P.A.C. Plumbing, Heating, & A/C

Professionalism and Technical Skills: Many reviews commend the professionalism and expertise of specific technicians such as Bob, Ken, and Jimmy. Customers expressed satisfaction with their ability to explain issues and repair problems efficiently. This led several reviewers to recommend P.A.C. Plumbing to friends and family, primarily for the quality of the workmanship and the individual interact... Read more

Professionalism and Technical Skills: Many reviews commend the professionalism and expertise of specific technicians such as Bob, Ken, and Jimmy. Customers expressed satisfaction with their ability to explain issues and repair problems efficiently. This led several reviewers to recommend P.A.C. Plumbing to friends and family, primarily for the quality of the workmanship and the individual interactions with employees.High Pricing and Value Perception: A substantial number of reviews pointed out complaints about high pricing. Many customers felt that the costs quoted were excessively inflated, often three times higher than competitor estimates for similar work. Instances of overcharging or upselling unnecessary services led to feelings of being taken advantage of, which deeply affected customer trust and loyalty. Reviews detailed experiences where customers were quoted exorbitant fees for straightforward repairs, thus resulting in a negative sentiment regarding the value received for money spent.Customer Service Issues: Several reviews highlighted significant deficiencies in customer service. Complaints ranged from missed appointments without communication, unresponsive customer support, to unresolved issues post-service. Customers often noted feeling dismissed when they attempted to reach out for clarifications or follow-up assistance on work that had been completed. This perceived lack of care from the company detracted from the otherwise positive experiences with individual technicians.Mixed Experiences with Response Time: While many customers noted prompt service, particularly in emergency situations, there were others who expressed frustration over delays and lack of urgency in responding to requests. Some reviews praised the team's ability to arrive quickly and solve problems, while others faced issues with scheduling, leading to mixed expectations of response times.Follow-up and Communication: Multiple reviews reflected a recurring theme of poor follow-up communication, especially regarding ongoing issues or requested quotes. Customers expressed exasperation with being left in the dark after service calls, which compounded their negative experiences. Some reported that they never received promised quotes or updates, leading to distrust of the company Read less