KCM Plumbing and Heating

The reviews show a divide in customer experiences with KCM Plumbing and Heating, highlighting both positive aspects of the service as well as significant areas of concern.Positive Experiences: Some customers appreciated the skill and diligence of certain employees, specifically mentioning a few plumbers who were able to resolve plumbing issues effectively and without excessive jargon. Quick respon... Read more

The reviews show a divide in customer experiences with KCM Plumbing and Heating, highlighting both positive aspects of the service as well as significant areas of concern.Positive Experiences: Some customers appreciated the skill and diligence of certain employees, specifically mentioning a few plumbers who were able to resolve plumbing issues effectively and without excessive jargon. Quick response times in some cases and successful inspections were also noted as positives, indicating that certain members of the team are capable professionals.Negative Feedback: The most consistent theme in the negative reviews centers around management and customer service issues. Keith, the owner, was singled out for exhibiting rude and unprofessional behavior, which detracted from the overall service experience. Customers reported feeling dismissed and frustrated with the interactions they had, especially in situations where they sought clarifications or further assistance.Communication Problems: Multiple reviews pointed out issues around communication, with delays in responses to inquiries, difficulty scheduling follow-ups, and a sense that concerns were not taken seriously. There were reports of mix-ups regarding service expectations, such as incorrect installations and a lack of proper documentation for service agreements.Financial Concerns: Pricing transparency appeared to be another contentious issue. Several customers felt that they were not adequately informed about changing costs associated with their projects, leading to feelings of being misled. Instances of added charges without prior notice contributed to the dissatisfaction expressed in various reviews.Disregard for Customer Property: Specific complaints about damage caused during service, such as a van crashing into a car and subsequent refusal to address the incident appropriately, further fueled negative perceptions. This points to a concern regarding the company's accountability and overall care for customer property.Service Quality Variability: The reviews suggest variability in service quality; while some employees are doing commendable work, others appear to be lacking in the necessary customer care skills. Additionally, the inconsistency in customer experiences raises concerns about a coherent training approach and management oversight. In conclusion, while there are commendable aspects to KCM Plumbing and Heating regarding the technical skills of some employees, the overarching sentiment leans negatively due to management issues, poor communication, and customer service failures. Prospective clients should weigh these aspects carefully when considering their services. Read less