American Drain Cleaning

American Drain Cleaning has a strong base of positive reviews praising professionalism, punctuality, fair pricing, and technical skill — particularly from technicians Andrew and Lonnie. However, several serious negative reviews significantly temper the overall score. The most damaging complaints include an incomplete sewer line job with an additional $5,300 demand beyond the quoted price, a tech... Read more

American Drain Cleaning has a strong base of positive reviews praising professionalism, punctuality, fair pricing, and technical skill — particularly from technicians Andrew and Lonnie. However, several serious negative reviews significantly temper the overall score. The most damaging complaints include an incomplete sewer line job with an additional $5,300 demand beyond the quoted price, a technician allegedly breaking a sewer line and then becoming completely unreachable for over a week, a sewer line that was never properly connected (pipe simply dropped in dirt), and repeated failures to honor a 10-year warranty with ignored callbacks. These are not minor complaints — they represent project abandonment, deceptive workmanship, and poor follow-through, which heavily impact the project completion dimension. The positive reviews are genuine and detailed, but the negative ones are equally specific and credible, preventing a high overall score. Read less