Leone Plumbing & Heating

Analyzing the reviews reveals several key themes and sentiments associated with Leone Plumbing & Heating.Service Responsiveness: Multiple reviews mentioned excellent responsiveness, particularly for emergency situations like sump pump failures. Customers highlighted prompt callback times and quick service as major positives, indicating that when the service works well, it does so swiftly and effec... Read more

Analyzing the reviews reveals several key themes and sentiments associated with Leone Plumbing & Heating.Service Responsiveness: Multiple reviews mentioned excellent responsiveness, particularly for emergency situations like sump pump failures. Customers highlighted prompt callback times and quick service as major positives, indicating that when the service works well, it does so swiftly and effectively.Quality of Workmanship: A significant number of reviews express dissatisfaction with the quality of the work performed. Some customers felt that they were charged for unnecessary services and experienced poor installation practices. This raises serious concerns about the company's reliability and expertise.Communication and Accountability Issues: There were notable complaints regarding communication. Customers reported feeling dismissed when they raised concerns about the quality of service, including lack of follow-up on emails. Furthermore, some reviewers felt that the company was quick to blame external factors rather than taking responsibility for their work.Cost Concerns: Many reviewers mentioned feeling that they were overcharged for the services rendered. The high rates, coupled with dissatisfaction with the work done, left customers feeling as though they did not receive value for their money.Positive vs. Negative Experiences: There is a clear divide in customer experience, with a handful of customers expressing complete satisfaction while a larger number reported significant issues. This inconsistency suggests that the company may be struggling with delivering a consistent level of service across different jobs or technicians. Overall, Leone Plumbing & Heating appears to be a company that can provide excellent emergency service under certain circumstances; however, a considerable portion of their customer base has encountered significant problems regarding the quality of work and customer service. This inconsistency could detrimentally impact their reputation and lead to potential customer loss if not addressed. Read less