Overview of Company Customer Sentiment Analysis in January
The reviews for Absolute Plumbing and Heating reflect a deeply negative sentiment, highlighting significant customer dissatisfaction. Many reviewers express frustrations regarding poor service quality, lack of timeliness, and high pricing with no justification. Key complaints include a history of shoddy workmanship, delays in service, and the feeling of being overcharged or misled. Overall, the se... Read more
The reviews for Absolute Plumbing and Heating reflect a deeply negative sentiment, highlighting significant customer dissatisfaction. Many reviewers express frustrations regarding poor service quality, lack of timeliness, and high pricing with no justification. Key complaints include a history of shoddy workmanship, delays in service, and the feeling of being overcharged or misled. Overall, the sentiments conveyed encourage potential customers to avoid the company, warning that it may lead to wasted time and money. Read less
Overview of Company Customer Sentiment Analysis in January
The majority of recent customer reviews for Absolute Plumbing and Heating indicate a pattern of frustration and discontent. Several key points emerge from the feedback:Quality of Service: Customers reported that the quality of work performed in previous visits was inadequate, with specifics about poor installations mentioned. In one instance, the service provided was deemed so unsatisfactory that ... Read more
The majority of recent customer reviews for Absolute Plumbing and Heating indicate a pattern of frustration and discontent. Several key points emerge from the feedback:Quality of Service: Customers reported that the quality of work performed in previous visits was inadequate, with specifics about poor installations mentioned. In one instance, the service provided was deemed so unsatisfactory that a customer feels compelled to warn others against using the service.Punctuality and Communication: A recurring theme in the reviews is a lack of punctuality. Multiple customers noted instances of significant delays without any prior notifications, leading to wasted time. It was mentioned that appointments were missed entirely, contributing to a growing sense of frustration.Pricing Concerns: There are severe concerns regarding pricing, with customers expressing feelings of being overcharged for services. The discrepancies in estimates provided by Absolute Plumbing and Heating as opposed to competitors illustrate a troubling trend. One reviewer noted a staggering quote of nearly $10,000 for what turned out to be a simple repair that cost $100 elsewhere.Customer Service Experience: Customer service experiences are markedly negative, with reports of inadequate communication from the company and a lack of responsiveness to urgent situations. The feeling of being undervalued and unimportant to the company was prevalent among those who shared their experiences.Recommendations Against the Company: Several reviews strongly advise against using Absolute Plumbing and Heating, with repeated suggestions to seek alternative providers who are more reliable in both service and cost. Overall, the findings indicate significant issues with service delivery, customer engagement, pricing, and trust, leading to an overwhelmingly negative sentiment surrounding Absolute Plumbing and Heating. Read less