Waterworks Plumbing & Heating Services

The reviews for Waterworks Plumbing & Heating Services reveal a polarized sentiment among customers. On one hand, there are positive testimonials praising specific technicians like Rob, RJ, and Amos for their professionalism, efficiency, and problem-solving skills. These customers appreciated timely communication and expressed contentment with the quality of the work performed. Conversely, the ne... Read more

The reviews for Waterworks Plumbing & Heating Services reveal a polarized sentiment among customers. On one hand, there are positive testimonials praising specific technicians like Rob, RJ, and Amos for their professionalism, efficiency, and problem-solving skills. These customers appreciated timely communication and expressed contentment with the quality of the work performed. Conversely, the negative reviews highlight severe grievances, with customers feeling deceived and mistreated. Many reflect on experiences where they were quoted significantly lower estimates initially, only to face exorbitant final bills. This has led to feelings of frustration and distrust, with some reviewers labeling the company as "thieves" and "con artists." Complaints also surfaced regarding the response time in urgent plumbing situations, suggesting the company may prioritize schedule over customer emergencies. A notable theme in the negative feedback is the perception of gender bias and dismissive attitudes toward customers, particularly women, which exacerbates the overall dissatisfaction. Many customers felt blamed for the plumbing issues, even when the causes were misidentified. In summary, while some technicians have received individual praise, the overarching sentiment indicates a need for improvement in pricing transparency, customer service, and emergency response practices, as negative experiences heavily weigh on the company's reputation. Read less