Overview of Company Customer Sentiment Analysis in January
Runnemede Heating received a mix of overwhelmingly positive and some negative feedback in the last month. Many customers praised the promptness, professionalism, and expertise of technicians like Sean and Dave M., highlighting their thorough and efficient service, as well as their willingness to go above and beyond in emergency situations. Customers appreciated the company's knowledgeable staff, r... Read more
Runnemede Heating received a mix of overwhelmingly positive and some negative feedback in the last month. Many customers praised the promptness, professionalism, and expertise of technicians like Sean and Dave M., highlighting their thorough and efficient service, as well as their willingness to go above and beyond in emergency situations. Customers appreciated the company's knowledgeable staff, reasonable prices, and effective problem-solving abilities, leading to high recommendations for various services, including electrical work, HVAC installations, and plumbing. However, there were notable criticisms regarding pricing, service delays, and customer communication challenges. Some customers expressed dissatisfaction with perceived overcharging and poor emergency response times, indicating that while Runnemede does exhibit strong service quality, there are areas for improvement, particularly in managing customer expectations and handling communication effectively. Read less