Root 24 Plumbing & Drain Cleaning

Positive Experiences with Individual Technicians: Many customers praised specific employees for their expertise, punctuality, and the quality of work performed. Technicians like Mark, Wayne, Tim, and others received accolades for their professionalism and effective problem-solving abilities. This indicates that while there are issues with the company's overall service, some employees stand out and... Read more

Positive Experiences with Individual Technicians: Many customers praised specific employees for their expertise, punctuality, and the quality of work performed. Technicians like Mark, Wayne, Tim, and others received accolades for their professionalism and effective problem-solving abilities. This indicates that while there are issues with the company's overall service, some employees stand out and contribute positively to customer satisfaction.Service Quality Inconsistency: There is a notable inconsistency in service quality, as several reviews document poor experiences with plumbing installations (e.g., faulty faucet installations) and repairs. Customers reported dissatisfaction when the company failed to rectify issues arising from initial services, which led to long wait times for resolution, suggesting a gap in accountability or communication on the company's part.Customer Service and Response Issues: A significant number of complaints focused on the handling of customer concerns, highlighting a lack of follow-up and professionalism when problems arose. For example, one review noted that after a major plumbing issue, the lack of communication and assistance severely affected the customer Read less