Edward Hughes & Son

Edward Hughes & Sons receives a below-average WW Score of 42.3, driven primarily by severe deficiencies in project completion and professionalism. While the company demonstrates technical competence when work is performed, it is plagued by chronic no-shows, missed appointments, poor follow-up communication, and unresponsiveness to customer callbacks. Pricing practices are consistently criticized a... Read more

Edward Hughes & Sons receives a below-average WW Score of 42.3, driven primarily by severe deficiencies in project completion and professionalism. While the company demonstrates technical competence when work is performed, it is plagued by chronic no-shows, missed appointments, poor follow-up communication, and unresponsiveness to customer callbacks. Pricing practices are consistently criticized as opaque, inflated, and deceptive, with numerous customers reporting bait-and-switch tactics and refusal to provide itemized breakdowns. The company shows occasional excellence in responsiveness and courteous technicians, but these positive instances are vastly outweighed by patterns of abandonment, verbal abuse from ownership, and failure to honor commitments. Read less