Edward Hughes & Son

Response Time and Service Efficiency: Several customers noted the quick response times when they faced emergencies, commending the technicians for their prompt arrival and ability to address urgent issues promptly. This aspect directly contributed to positive reviews where customers felt relieved and satisfied with the service provided.Quality of Work: While some reported successful repairs and ef... Read more

Response Time and Service Efficiency: Several customers noted the quick response times when they faced emergencies, commending the technicians for their prompt arrival and ability to address urgent issues promptly. This aspect directly contributed to positive reviews where customers felt relieved and satisfied with the service provided.Quality of Work: While some reported successful repairs and effective service, there are numerous complaints about incorrect diagnoses and inadequate long-term solutions. For instance, customers reported being told extensive repairs were needed when alternative solutions may have sufficed, leading to significant frustration and financial burden.Communication Issues: A recurring theme in the negative reviews is the lack of effective communication within the organization. Customers frequently mentioned missed appointments without notification, unreturned calls or follow-up on service inquiries, and feelings of being ignored or dismissed when seeking assistance.Pricing Transparency: Many reviewers criticized the lack of clarity regarding pricing. Instances of being overcharged or inconsistency between quoted and final charges have fueled distrust among customers. A significant number of patrons reported feeling tricked or subjected to a "bait-and-switch" pricing strategy, which has engendered skepticism about the company's integrity.Customer Service and Professionalism: There were various accounts of poor treatment by company representatives, including rude voices and unprofessional interactions, which did not sit well with customers. Complaints about technicians being unclean or neglecting to follow safety protocols, such as adequately handling masks during the pandemic, also contributed negatively to customer experiences.Mixed Reviews on Technical Expertise: Some reviews praised specific technicians for their knowledge and skill, whereas others criticized the company's overall competency, reporting that unnecessary repairs were suggested, suggesting inconsistency in the quality of service. While the positive reviews highlight strong performance in certain areas, the overwhelming number of negative experiences in the reviews denotes a systemic issue with Edward Hughes & Son's reliability, customer service, and overall management of client interactions, culminating in a general recommendation for potential customers to proceed with caution. Read less