D Nelson

D Nelson's reviews paint a deeply divided picture, with a significant cluster of serious complaints centered on professionalism. Multiple reviewers independently describe the owner as rude, condescending, unresponsive by phone, and dismissive of customer concerns — including smoking on the job, making alarming sarcastic remarks to customers with ill family members, and showing no urgency. Projec... Read more

D Nelson's reviews paint a deeply divided picture, with a significant cluster of serious complaints centered on professionalism. Multiple reviewers independently describe the owner as rude, condescending, unresponsive by phone, and dismissive of customer concerns — including smoking on the job, making alarming sarcastic remarks to customers with ill family members, and showing no urgency. Project completion is mixed: several jobs were finished quickly and cleanly, but at least two reviews describe work that was not properly completed (an unfixed leak causing wall damage, and sump pumps replaced with inferior parts without consent). On the positive side, a handful of reviewers — mostly older reviews — praise fair pricing and solid technical knowledge, particularly with boilers and HVAC systems. The overall score is pulled down substantially by the volume and specificity of the negative professionalism and completion complaints. Read less