D Nelson

Positive Experiences: Some customers commend D Nelson for prompt service and technical competence. Reviews note quick repairs, friendly staff, and efficient work practices. There are positive mentions of specific employees, like Don and Dennis, who seem to have made a favorable impression on clients. Customers valued the clean work environment left after service and found the pricing fair.Customer... Read more

Positive Experiences: Some customers commend D Nelson for prompt service and technical competence. Reviews note quick repairs, friendly staff, and efficient work practices. There are positive mentions of specific employees, like Don and Dennis, who seem to have made a favorable impression on clients. Customers valued the clean work environment left after service and found the pricing fair.Customer Service Issues: A prevalent theme among the reviews is the lack of effective communication and customer service. Several customers expressed frustration over the company's failure to respond to inquiries, missed appointments, and a general absence of courteous interactions. This pattern of behavior undermines confidence in the company and leaves customers feeling ignored.Professionalism and Attitude Concerns: Many reviews specifically call out the unprofessional demeanor of some employees. Instances of rudeness, inappropriate behavior (such as smoking during service), and dismissive attitudes towards customers' concerns were highlighted. Customers noted feelings of discomfort stemming from such interactions, particularly when dealing with serious home issues.Mixed Quality of Work: While some clients were satisfied with the quality of work and professionalism, others reported receiving lower-quality replacements and being charged excessively for services that did not meet their expectations. This inconsistency raises concerns about the reliability of the service provided by D Nelson.Overall Recommendations: The overall sentiment from customers suggests a strong recommendation against using D Nelson Read less