Cardwell HVAC & Plumbing

The reviews for Cardwell HVAC & Plumbing illustrate a dichotomy in customer experiences. On one hand, several reviewers praised the company's staff for their professionalism, punctuality, and courteous communications. Technicians were frequently noted for their knowledge and willingness to explain processes, which created a sense of comfort for customers when allowing these professionals into thei... Read more

The reviews for Cardwell HVAC & Plumbing illustrate a dichotomy in customer experiences. On one hand, several reviewers praised the company's staff for their professionalism, punctuality, and courteous communications. Technicians were frequently noted for their knowledge and willingness to explain processes, which created a sense of comfort for customers when allowing these professionals into their homes. Customers appreciated transparent communication, advanced notifications for appointments, and targeted efforts to meet customer needs. Furthermore, some customers spoke highly of specific technicians who left a strong impression due to their dedication and expertise. Conversely, a significant number of reviews voiced concerns regarding the company's pricing practices and perceived prioritization of sales over service quality. Customers reported instances of being overcharged for materials, particularly refrigerant, leading to feelings of being misled, especially after acquiring a second opinion from different service providers who identified issues that Cardwell had previously failed to resolve. Repeated service calls for ongoing issues Read less