Watters Plumbing Supl Corporation

The reviews indicate that Watters Plumbing Supply Corporation is generally viewed positively, especially regarding customer support. One customer expressed deep appreciation for the assistance received in locating a difficult-to-find part, highlighting the willingness of staff to go above and beyond, which clearly contributed to a positive interaction and strong customer loyalty. Conversely, anot... Read more

The reviews indicate that Watters Plumbing Supply Corporation is generally viewed positively, especially regarding customer support. One customer expressed deep appreciation for the assistance received in locating a difficult-to-find part, highlighting the willingness of staff to go above and beyond, which clearly contributed to a positive interaction and strong customer loyalty. Conversely, another customer experienced dissatisfaction due to the handling fee related to a warranty claim for a water heater. Although the process of obtaining a replacement was facilitated, the $180.00 fee has raised questions about transparency and fairness. The absence of a required return of the faulty item left this customer confused about the fee's justification. This aspect suggests that while the organization provides effective service, clarity in billing and handling charges might enhance customer satisfaction. Common themes emerge from these reviews: strong customer service is a notable strength of Watters Plumbing, fostering positive sentiments and repeat business. However, the confusion and apprehension regarding the warranty handling fee point to an area that requires improvement in communication and policy clarity to maintain trust among customers. Read less