Professional Plumbing & Heating

A majority of the recent reviews reflect a troubling pattern of dissatisfaction regarding the services provided by Professional Plumbing & Heating. Key issues identified include:Technical Incompetence: Multiple customers expressed frustration with the technicians' lack of skills and knowledge. Specific incidents included inability to fix simple issues, failure to bring necessary parts, and overall... Read more

A majority of the recent reviews reflect a troubling pattern of dissatisfaction regarding the services provided by Professional Plumbing & Heating. Key issues identified include:Technical Incompetence: Multiple customers expressed frustration with the technicians' lack of skills and knowledge. Specific incidents included inability to fix simple issues, failure to bring necessary parts, and overall subpar performance during plumbing repairs.Communication Gaps: Reviewers frequently mentioned discrepancies in quoted prices and final billing amounts. Many experienced unexpected increases in costs, leading to claims of deceptive practices. Complaints about miscommunication regarding the scope of work and service charges were common.Unprofessional Behavior: Several reviews pointed out instances of rude or disinterested behavior from technicians and management alike. Customers reported experiences of disrespect, such as hung-up calls from staff and inadequate responses to concerns raised.Property Damage: There are alarming accounts of damage caused during service calls, including water leaks that led to further structural issues within homes. Customers reported having to deal with the repercussions of poorly executed work, resulting in significant additional costs.Customer Service Issues: The customer service experience has been highlighted as a significant shortfall, with reviewers noting difficulties in getting satisfactory resolutions to their complaints. Instances of aggressive staff behavior and dismissive attitudes toward previously performed work were specifically noted, undermining trust in the company's commitment to customer care.Mixed Reviews: While there are a few positive reviews, they are in stark contrast to the negative experiences, indicating that the quality of service may vary dramatically between different technicians or jobs. A reviewer mentioned a competent technician named Bryan, which suggests that while some staff may deliver quality service, it is not the norm based on the majority of feedback. In summary, Professional Plumbing & Heating faces substantial challenges in restoring its reputation, predominantly due to prevailing complaints about professional conduct, competency, and effective communication with customers. This pattern points to serious systemic issues within the company that could deter potential clients. Read less