Neptune Plumbing and Heating

The reviews collectively highlight significant grievances regarding Neptune Plumbing and Heating's business practices. A recurring theme is the perception of being overcharged, with customers reporting costs that feel exorbitant relative to the services provided. For instance, one reviewer noted paying $400 for a job that lasted only five minutes, emphasizing a feeling of financial exploitation. T... Read more

The reviews collectively highlight significant grievances regarding Neptune Plumbing and Heating's business practices. A recurring theme is the perception of being overcharged, with customers reporting costs that feel exorbitant relative to the services provided. For instance, one reviewer noted paying $400 for a job that lasted only five minutes, emphasizing a feeling of financial exploitation. The initial $85 charge for a technician's visit further compounds this issue, as customers feel they are required to pay upfront fees that do not guarantee satisfactory service. Additionally, the reviews express frustration with the quality of service provided by the technicians. One reviewer recounts a particularly poor experience where nothing was repaired despite a service call, leading them to pay in cash simply to dismiss the technician. This sentiment is corroborated by another customer who highlighted the company's lack of concern when complaints were raised, which points toward inadequate customer support and a dismissive attitude toward their clientele. Furthermore, there is a stark contrast noted in the appreciation for help from unrelated retail staff, which underscores the absence of helpful and friendly service from Neptune Plumbing. The sentiment across these reviews indicates a strong desire for transparency, ethical pricing practices, and genuine repair work, all of which seem to be lacking in current customer experiences with the company. In conclusion, Neptune Plumbing and Heating faces significant challenges in addressing customer dissatisfaction, primarily due to its pricing tactics, the perceived inadequacy of services rendered, and a troubling lack of responsive customer support, leading to an overall negative sentiment among recent clients. Read less