Canal Plumbing Heating and Sewer

The review highlights several critical issues associated with Canal Plumbing Heating and Sewer. The key points of concern include substantial lapses in communication between the dispatcher and the technician, leading to a frustrating experience for the customer awaiting service. The reviewer's experience of having their time wasted due to a "complete no-show" signifies a major failure in service r... Read more

The review highlights several critical issues associated with Canal Plumbing Heating and Sewer. The key points of concern include substantial lapses in communication between the dispatcher and the technician, leading to a frustrating experience for the customer awaiting service. The reviewer's experience of having their time wasted due to a "complete no-show" signifies a major failure in service reliability and trustworthiness. Moreover, the lack of accountability from the office further intensifies the negative perception of the company. Customers expect straightforward answers and responsibility when services are not rendered as promised. The mention of incompetence suggests a broader systemic problem within the company that may affect various aspects of service delivery, not just isolated incidents. In summary, reviews portray a company struggling with basic operational efficiencies and customer care. Users are discouraged from engaging with Canal Plumbing Heating and Sewer due to the negative experiences shared, highlighting the critical need for the company to reevaluate its internal processes and enhance communication to regain customer trust. Read less