B & D Heating

B&D Plumbing and Heating has a strong track record of technical competence and follow-through, with numerous reviewers praising their ability to solve difficult problems that other plumbers could not, and their willingness to return until a job is resolved. However, professionalism is meaningfully dragged down by a recurring pattern of poor office communication, rude phone staff, and broken promis... Read more

B&D Plumbing and Heating has a strong track record of technical competence and follow-through, with numerous reviewers praising their ability to solve difficult problems that other plumbers could not, and their willingness to return until a job is resolved. However, professionalism is meaningfully dragged down by a recurring pattern of poor office communication, rude phone staff, and broken promises to call back — issues raised independently across multiple reviews spanning several years. Pricing is the weakest dimension: while many customers acknowledge the premium cost as acceptable for quality, a significant number of reviewers describe feeling overcharged, billed for unresolved work, or surprised by charges that were never disclosed upfront, pulling the pricing score well below average. Project completion scores moderately well given the many accounts of jobs done right and honored warranties, but is tempered by several credible accounts of unresolved issues, no-shows, and work that required multiple revisits without resolution. Overall, B&D is a capable but expensive contractor whose office-side operations introduce meaningful and consistent risk. Read less