ABR Plumbing & Heating Contractors

ABR Plumbing scores poorly across nearly all dimensions, driven by a large volume of highly critical reviews spanning multiple years. Professionalism is the weakest area, with repeated accounts of no-shows without notice, rude and abusive behavior from staff (including a road rage incident and a customer being called an obscenity and hung up on), poor communication, and a systemic failure to retur... Read more

ABR Plumbing scores poorly across nearly all dimensions, driven by a large volume of highly critical reviews spanning multiple years. Professionalism is the weakest area, with repeated accounts of no-shows without notice, rude and abusive behavior from staff (including a road rage incident and a customer being called an obscenity and hung up on), poor communication, and a systemic failure to return calls or honor appointments. Project completion is similarly troubled, with multiple reviewers describing abandoned or incomplete work, misdiagnoses requiring excessive repeat visits, wrong parts ordered, and last-minute cancellations via email rather than phone. Pricing drew consistent criticism for being expensive and, in some cases, potentially deceptive, with markups on parts flagged as unscrupulous by one reviewer; the few positive pricing mentions are outweighed by the volume of complaints. Experience scores slightly higher due to a handful of reviews acknowledging technical competence, particularly around NYC code compliance and permit work, but even these are tempered by accounts of botched repairs that made problems worse. Read less